Camstar is committed to ensuring the success of every implementation. The use of customer scorecards, project dashboards and post implementation customer surveys measure the success of every project and provide valuable feedback for our continuous improvement efforts.
- Camstar Customer Scorecard
Average Satisfaction Rating96.76%
We were treated as a high priority by Camstar and felt like we had excellent resources. Both the product and professional services people were the best I have worked with in many years in the business.”
Customer Scorecards, jointly created by Camstar and the customer at the beginning of a project and evaluated upon project completion, ensure the creation of useful benchmarks and success criteria for project evaluation. Each project is evaluated by the customer against the target metrics:
- Project Schedule
- Adherence to Budget
- Control of Scope
- Application of Methodology
- Quality of Deliverables
- Overall Governance
Once analysis is complete, a value framework is developed to illustrate how our manufacturing and quality solutions align with your business objectives for lowering Cost of Quality, Compliance Costs and Manufacturing Costs. A customized solution recommendation and corresponding ROI will provide the ability to identify potential areas of improvement and determine which investments will yield the highest financial returns.
Camstar Global Solution’s assessment is designed to clearly document financial returns. By directly linking key performance indicators to financial benefits, the Value Assessment makes investment priorities and potential financial return clear.